Store Policies
Please review our operational rules and service limitations to ensure a safe, clean, and respectful environment for everyone visiting Washworld.
Hygiene & Machine Use
1. Pre-Use Inspection
Customers are responsible for inspecting the inside of washers and dryers before use. We are not liable for damage to your laundry caused by items (pens, crayons, bleach, etc.) left behind by a previous user.
2. Biohazards & Infestations
For the health and safety of all patrons, items contaminated with feces, bodily fluids, or bed bugs (and similar infestations) are strictly prohibited.
3. No Pets Allowed
Pets are not permitted inside the facility. Service animals specifically trained to aid individuals with disabilities are the only exception.
4. Pet Hair Policy
Please shake off and remove excessive animal hair from items before washing. This prevents drainage clogs and protects other customers' laundry.
5. Dryer Use
Our dryers are reserved exclusively for customers who have washed their laundry on-site at Washworld. Management and staff reserve the right to check items to verify they were washed here.
6. Machine Loading
Do not overload machines. Overloading prevents proper cleaning and can cause mechanical failure.
7. Chemicals & Dyeing
Use detergent and bleach responsibly. Dyeing or tinting clothes in our machines is strictly prohibited.
Hours & Conduct
1. Last Wash & Closing
The Last Wash is at 9:00 PM. All machines must be empty and customers must exit the premises by 10:00 PM.
2. Professional Conduct
We maintain a respectful environment. Disruptive, rude, or discriminatory behavior toward staff or other patrons will result in a permanent ban.
3. Supervision
Children must be supervised at all times. Do not allow children to play on or inside the machines.
4. Environment
Washworld is a 100% smoke-free and vape-free facility. We provide a designated smoking area approximately 25 feet away from the main entrance with seating and a smoker's receptacle. Please dispose of lint and empty bottles in the provided bins.
Parking & Premises
1. Customer Parking Only
We provide plenty of complementary customer-only parking right at 150 Kenwood Ave while you are actively using the laundromat.
2. Time Limit
There is a strictly enforced 2.5-hour parking limit.
3. Enforcement
Unauthorized vehicles, or those exceeding the time limit, will be tagged or towed at the owner's expense.
Unattended & Lost Items
1. The 5-Minute Rule
Please be present when your cycle ends. Laundry left for more than 5 minutes after a cycle may be moved to a basket by staff or waiting customers.
2. Abandoned Laundry
Items left for more than 24 hours will be considered abandoned and may be donated to local charities.
3. Pockets
We are not responsible for damage caused by items left in pockets (pens, coins, markers, etc.). Please check all pockets before loading.
Liability & Claims
1. Limitation of Liability
In the event of proven loss or damage to garments caused by equipment failure, our liability is limited to a maximum of $25.00 per item, and a total maximum of $45.00 per customer/order.
2. Use at Your Own Risk
We are not responsible for damage caused by incorrect heat settings, cycle choices, or pre-existing garment conditions.
3. Machine Malfunction
If a machine malfunctions, notify staff immediately. Do not attempt to fix the machine yourself.